We do understand that occasionally you may experience a problem or have a defective product, and we are here to help. The first steps will be to see if we can resolve the situation. To do this you simply contact WADES who will be happy to help sort out any issues you have with your product. If the product is under 30 days old and we are unable to resolve the issue, they can arrange to have the product returned and a full refund, including delivery charges, issued. In some cases manufacturers qualified engineers will need to inspect the item to ascertain the fault before action can be taken, Unfortunately, if any accessories such as leads, remote controls, hoses or shelves etc are missing, you will be charged the cost of their replacement.